Privacy Policy

This Privacy Policy explains how Two Up Casino collects, uses, stores and protects information when you visit the website, create an account, use our services or contact support. It also explains the choices and rights available to players in Australia. We aim to handle personal information fairly, securely and only for appropriate business, service and legal purposes.

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Information we collect

The information collected by an online casino can vary depending on how you use the website and services. We generally collect information that you provide directly, information created through your account activity, and technical information received from your device or browser. We try to collect information that is relevant to the purposes described in this Privacy Policy.

Contents

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and responsible gaming settings. We may also keep records of your communications with customer support, including questions, complaints, requests and other messages.

Identity and verification information

To help confirm identity, protect accounts and meet applicable obligations, we may request identity or address verification documents and related information. This may include information shown on official documents, verification results and records of checks carried out during the account relationship. We may also collect information needed to identify unusual, suspicious or potentially fraudulent activity.

Payment and transaction information

We handle records about deposits, withdrawals, wagers, account balances, bonuses where relevant, payment methods and transaction history. Payment providers may process sensitive payment details on our behalf. We generally receive the information needed to confirm and record a transaction, rather than storing every detail of a payment card or other payment method.

Device, usage and cookie information

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, pages visited, time and date of access, referring website and general interaction data. We may also record information about account logins, session activity, preferences and website performance.

Why we use information

To create, operate and maintain your account and provide casino services.
To process deposits, withdrawals and other account transactions.
To verify identity, prevent unauthorised access, detect fraud and protect the website and its users.
To provide customer support, respond to questions and manage complaints or disputes.
To understand how the website is used, maintain functionality and improve services.
To send service messages, account notices and other essential communications.
To send marketing communications where permitted and where you have provided the required permission or have another valid basis for receiving them.
To meet applicable legal, regulatory, financial, security and record-keeping obligations.

Cookies and similar technologies

Two Up Casino may use cookies and similar technologies to help the website work properly and to remember selected settings. Cookies are small files or pieces of information stored on your device by your browser. They can support login sessions, security controls, language or display preferences, website performance and general usage analysis.

Some cookies are necessary for core functions, while others may help us understand website activity or improve the experience. Where required, choices about non-essential cookies may be presented through the website. You can also manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may be affected.

Our website may contain links to external websites, services or payment pages. Those third parties may use their own cookies and privacy practices. We encourage you to read the privacy information provided by any external service before submitting personal information or using its features.

How information is shared, protected and kept

We may share relevant information with service providers that help operate the website and provide services to players. These providers may support payment processing, identity and age verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security and other operational functions. They should only receive information needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect Two Up Casino, players, the public or the integrity of the services. This can include sharing information to investigate suspected fraud, security incidents, unlawful activity, account misuse or breaches of applicable terms. Information may be provided when required or permitted by applicable legal obligations, official requests or formal processes.

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, loss or disclosure. These measures may include access controls, secure authentication practices, monitoring, encryption or other safeguards appropriate to the information and the risks involved. No website, transmission method or storage system can be guaranteed to be completely secure, so players should protect their passwords and contact support promptly if they believe an account has been compromised.

Personal information may be stored or processed by us or by service providers in locations that are not the same as the place where you live. Where information is handled by a third party, we take reasonable steps to require appropriate confidentiality and security. The way information is processed can also depend on the services you use and the providers involved.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices and rights

Depending on your circumstances and applicable privacy requirements, you may have choices and rights in relation to personal information held about you. We may need to confirm your identity before completing a request, particularly where the request concerns account access, identity documents, payments or other sensitive information.

Access your personal information and receive an explanation of how it is being used, subject to applicable exceptions.
Ask for inaccurate, incomplete or outdated information to be corrected or updated.
Ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained to meet legal, security, dispute or transaction requirements.
Withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available, update relevant account preferences or contact us directly.
Raise a question, concern or complaint about the way personal information is handled.

To exercise your rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@twoupcasino.best. Please describe your request clearly and include enough information for us to understand what you need. Do not send payment passwords, full payment card details or other unnecessary sensitive information in your message. We will review the request and respond within a reasonable period, subject to identity checks, applicable exceptions and any records that must be retained.

Withdrawing marketing consent will not usually stop essential service communications, such as security alerts, transaction messages, account notices or information needed to provide the services. If you close your account, we may still retain information where necessary for legal, fraud prevention, security, dispute resolution or record-keeping purposes.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. When it changes, the updated version will be made available on the website with a revised effective date where appropriate. We encourage you to review this page periodically so you remain informed about how information is handled. Continuing to use the website after an update may indicate acceptance of the revised policy where acceptance is required.