Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Two Up Casino. Please read them carefully before creating an account, depositing funds or participating in any game or promotion.

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1. About these terms

These Terms & Conditions form an agreement between you and the operator of Two Up Casino. They apply to the website, your player account, available casino games, payment services, promotions and any other services made available through the site. By accessing the website or using an account, you confirm that you have read, understood and accepted these terms.

Contents

If you do not agree with any part of these terms, you must not register, deposit money or use the services. Additional terms may apply to particular games, payment methods, competitions or promotional offers. Where additional terms are displayed, they form part of these Terms & Conditions. If there is an inconsistency, the specific terms shown for that service or offer will generally apply to that service or offer.

These terms are intended for players in Australia and must be read together with applicable Australian laws and any other laws that apply to you. You are responsible for checking that online gambling is lawful in the place where you live and where you access the services. Two Up Casino may restrict access to the website or particular services where required by law, regulation, technology or operational considerations.

Changes to the terms

The terms may be updated from time to time to reflect changes to the services, legal requirements, security practices or business processes. The latest version will be published on the website, with the relevant date or other indication where appropriate. Continuing to use the services after an update means that you accept the revised terms. If a change is not acceptable to you, your option is to stop using the services and close your account, subject to any outstanding obligations.

2. Account eligibility and use

You must be at least 18 years old to use Two Up Casino. You must also be legally permitted to access online gambling services in your location. We may ask you to confirm your age, identity, residential location or other eligibility information before an account is opened or before certain account activities are completed.

Provide information that is accurate, complete and current.
Update your information if it changes, including your name, address or payment details.
Keep your username, password and other account credentials confidential.
Tell us promptly if you believe your account has been accessed by another person.
Use only your own account and your own approved payment method.
Follow all applicable laws and these Terms & Conditions when using the website.

You must not create an account for another person, maintain more than one account where this is not permitted, sell or transfer an account, use someone else’s account, or allow another person to gamble through your account. You must not use the services for fraud, money laundering, unlawful activity, market manipulation or any other improper purpose.

Account registration and verification may involve checks using information supplied by you or information obtained from lawful and appropriate sources. We may request documents or other evidence to verify identity, age, address, ownership of funds or payment method. If the requested information is not provided, is incomplete or cannot be verified, access to some or all services may be delayed, restricted or refused.

Account security

You are responsible for activity carried out through your account unless you have taken reasonable steps to protect your credentials and have notified us of suspected unauthorised use. Do not share passwords or verification codes. We may contact you through the details recorded on your account about security, verification, transactions or important service information.

3. Deposits, games and withdrawals

You may only deposit funds using payment methods that are available to you through the website and accepted by the operator or relevant payment provider. You confirm that you are authorised to use the payment method and that the funds belong to you or are being used with proper authority. A deposit must not be made using a card, account or financial instrument belonging to another person.

Payment providers may apply their own terms, processing rules or fees. Any information shown during the payment process should be reviewed before you confirm a transaction. We are not responsible for delays, refusals, reversals or charges imposed by a bank, card issuer or third-party payment provider, although we may assist with reasonable enquiries where appropriate.

Funds credited to your account may be used only for permitted gaming and related services. You must not use the account as a bank account, payment processing facility or means of transferring money to another person. We may review transactions and may delay, reject or return a transaction where this is necessary for verification, security, legal compliance or responsible gambling reasons.

Games are provided for entertainment and involve risk. You should only play with money you can afford to lose. Game rules, result information and any relevant conditions will be displayed where applicable. By participating, you accept the result recorded in the operator’s systems, subject to any investigation of a clear technical error or other issue that requires correction.

Withdrawals and account balances

Withdrawal requests may be subject to identity, payment and account checks. We may require a withdrawal to be returned to the original payment method or use another method in accordance with applicable requirements and available options. A withdrawal cannot be completed if the account is not verified, if information is inaccurate, or if the transaction raises security, legal or responsible gambling concerns.

You should review your balance and transaction history regularly and report any apparent error as soon as possible. If an amount is credited to your account by mistake, you must not use it and must notify us. We may correct an obvious error, reverse an invalid transaction or recover an amount that was incorrectly credited, subject to applicable law.

You remain responsible for any taxes, duties or reporting obligations that may apply to you in connection with gambling activity or account transactions. Nothing on the website is financial, tax or legal advice.

4. Promotions, responsible gambling and privacy

Promotional offers

Promotions, bonuses, free-play offers and competitions may be made available from time to time. Each offer is subject to its own promotional terms, eligibility requirements, expiry conditions, game restrictions and any other conditions shown when the offer is presented. You should read those terms before opting in or using a promotional benefit.

Unless the applicable promotion terms say otherwise, offers are intended for one person and one eligible account only. We may withdraw or amend an offer where there has been an error, suspected misuse, duplicate participation, fraud or a breach of the relevant terms. We may also refuse or limit access to a promotion where permitted by law.

Responsible gambling

Two Up Casino supports informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money, repay debts or solve financial problems. Set a budget before you play, keep track of your time and spending, and do not chase losses. Never gamble when you are upset, under the influence of alcohol or drugs, or feeling pressured by another person.

Take regular breaks and stop if gambling is no longer enjoyable.
Do not borrow money or use funds needed for essential living costs.
Consider account limits, time controls, breaks or self-exclusion options where available.
Speak with a trusted person or a qualified gambling support service if gambling is causing concern.
Contact the operator through the available website support channels if you need help with account restrictions or responsible gambling options.

You can ask for your account to be closed or restricted. A request may be subject to confirmation and processing requirements. During a requested break or exclusion period, you must not attempt to open or use another account. If you believe you may be gambling harmfully, seek independent support as soon as possible.

Privacy and communications

Personal information is handled in accordance with the Two Up Casino Privacy Policy. Information may be collected and used to provide services, verify accounts, process transactions, protect the website, meet legal obligations, prevent fraud and manage responsible gambling risks. Information may be shared with service providers or authorities where this is lawful and necessary for those purposes.

By creating an account, you agree to receive essential service messages, including security, verification, transaction and account notices. Marketing communications will be handled in accordance with applicable requirements and available preferences. You may be able to change your communication preferences through your account or by following the instructions in a message.

5. Suspension, liability and general conditions

Suspension or closure

We may suspend, restrict or close an account where we reasonably consider it necessary for security, verification, responsible gambling, legal compliance, breach of these terms, suspected fraud, payment concerns, technical issues or protection of the operator and its users. We may also suspend access while an investigation is carried out.

You may request closure of your account at any time. Closing an account does not remove obligations that arose before closure and does not prevent checks or investigations that are required by law or reasonably necessary. Any remaining balance will be handled in accordance with applicable requirements, after allowing for valid transactions, amounts owed and required verification.

Website availability and technical issues

We aim to provide a reliable service but do not promise that the website, games or payment functions will always be available, uninterrupted, error-free or compatible with every device. Access may be affected by maintenance, communications networks, software, third-party providers, events outside reasonable control or other technical circumstances.

You are responsible for having a suitable device, internet connection, software and security arrangements. You must not interfere with the website, introduce malicious code, use automated tools without permission, attempt to bypass security or access another user’s information. If a technical error affects a game or transaction, we may pause the service and take reasonable steps to correct the error.

Liability and intellectual property

To the extent permitted by law, the operator is not responsible for loss caused by misuse of an account, inaccurate information supplied by you, failure to protect your credentials, interruptions outside reasonable control, or reliance on information that was not intended as professional advice. Nothing in these terms excludes or limits a right, guarantee or liability that cannot lawfully be excluded or limited under applicable Australian law.

All website content, branding, text, graphics, software and other materials are owned by or licensed to the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, publish, reverse engineer or commercially exploit website content without permission.

Questions, complaints and governing law

If you have a question, believe a transaction is incorrect or wish to make a complaint, please use the support or contact options made available on the Two Up Casino website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. Complaints will be considered in accordance with applicable procedures and legal requirements.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later. These terms, together with any applicable policies and offer conditions, represent the agreement governing your use of Two Up Casino, subject to rights and protections that apply under Australian law.