Responsible Gaming

Two Up Casino supports gambling as an occasional form of entertainment, not as a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal boundaries and knowing when to take a break. This page provides general information to help you make informed decisions about gambling and recognise when additional support may be useful.

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Gamble for entertainment

Gambling outcomes are based on chance. No strategy can guarantee a win, and past results do not predict future results. You should only gamble with money you can afford to lose after essential expenses, savings and other financial commitments have been covered. Gambling should not be treated as an income source, investment or reliable way to improve your financial position.

Contents

Before you play, decide how much time and money you are comfortable spending. Treat that amount as the cost of entertainment. If your funds run out, stop playing rather than adding more money. A win does not mean you should continue indefinitely, and a loss does not mean you are entitled to a future win. Continuing to play in an attempt to recover losses can increase financial and personal harm.

Practical principles for safer gambling

Only gamble with disposable funds, never money needed for rent, bills, food, education or other essentials.
Set a spending limit before you start and do not increase it during a gambling session.
Set a time limit and take regular breaks away from the screen.
Do not chase losses or increase your bets to try to win back money.
Do not borrow money, use credit intended for other purposes or sell belongings to gamble.
Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
Keep gambling separate from everyday financial responsibilities.
Do not gamble to escape personal problems, loneliness, anxiety or difficult emotions.
Remember that gambling is optional and that taking a break is always acceptable.
Never allow another person to use your account or access gambling services through your login details.

You must meet the applicable minimum legal age requirement to use gambling services in Australia. Account holders should take reasonable steps to protect their login details, payment information and devices. Parents, carers and other adults should also take care to prevent children and unauthorised people from accessing gambling websites, applications or accounts.

It can be helpful to discuss your gambling budget with someone you trust, particularly if you share household finances or have other people who depend on you. Keeping a clear record of deposits, withdrawals, playing time and losses may help you understand how gambling fits into your overall budget. Regularly reviewing this information can make changes in your habits easier to identify.

Set limits and manage your play

Personal limits can help you stay in control. Depending on the services available to your account and the requirements that apply in your jurisdiction, you may be able to use account tools or request restrictions relating to deposits, spending, wagering or time. Read the information presented during the limit-setting process and choose limits that reflect your genuine budget.

Before you play

Work out your available entertainment budget for the relevant period.
Choose an amount you can lose without affecting your usual commitments.
Decide how long your session will last and when you will stop.
Consider whether gambling fits your current financial and emotional circumstances.
Set any available account limits before beginning to play.
Make sure essential bills, savings and debt repayments have been considered first.
Avoid using money that belongs to another person or is reserved for a specific purpose.

During and after a session

Check the amount of time and money you have spent rather than relying on memory.
Take breaks and do something unrelated to gambling.
Stop when your planned limit is reached, whether you are ahead or behind.
Do not extend a session because you are close to a win or believe a win is due.
Do not increase your stake simply because you have lost previous bets.
Review your gambling activity regularly and make changes if it no longer feels comfortable.
Protect funds that are needed for ordinary living expenses.
Avoid making gambling decisions when you are angry, distressed or affected by alcohol or other substances.

Limits are most effective when they are realistic and set before gambling begins. A limit should not be used as permission to spend more than you can afford. If you find yourself repeatedly increasing limits, bypassing restrictions or continuing to gamble after deciding to stop, consider taking a longer break or asking for account restrictions.

Financial difficulties can make gambling more risky. If you are behind on bills, relying on credit, hiding transactions or experiencing arguments about money, stop gambling and seek independent financial or gambling support. Do not attempt to solve financial pressure through further play. A financial counsellor may be able to help you understand your options and develop a practical plan.

Recognise signs of gambling harm

Gambling harm can affect anyone, including people who have gambled for a long time without difficulty. It may involve financial loss, stress, anxiety, relationship problems, reduced work or study performance, sleep problems or feelings of shame. Harm can develop gradually, so noticing changes early is important. You do not need to wait for serious financial loss or a crisis before seeking help.

Possible warning signs

Spending more time or money gambling than you intended.
Thinking about gambling throughout the day or finding it difficult to focus on other activities.
Feeling restless or irritable when trying to reduce or stop gambling.
Chasing losses or believing that a big win will solve financial problems.
Hiding gambling activity, transactions or losses from family, friends or colleagues.
Borrowing money, missing payments or selling possessions because of gambling.
Neglecting work, study, health, relationships or other responsibilities.
Gambling to escape stress, loneliness, sadness, anger or other difficult feelings.
Trying to stop or cut back but returning to gambling repeatedly.
Feeling guilt, regret, anxiety or loss of control after gambling.
Arguing with family or friends about the amount of time or money spent gambling.
Continuing to gamble despite recognising that it is causing problems.

One warning sign does not automatically mean that a person has a gambling disorder, but it is a reason to pause and review your habits. Consider how gambling affects your finances, mood, relationships, work, study and physical health. It may also be useful to ask someone close to you whether they have noticed changes in your behaviour.

Steps you can take

Stop gambling for the moment and move away from the website or application.
Record your recent gambling time, deposits, withdrawals and losses so you have a clear picture.
Tell a trusted person what is happening and ask them to support your plan.
Use available account restrictions, cooling-off options or self-exclusion arrangements.
Contact an independent gambling support service or a qualified health professional.
Seek financial counselling if gambling has affected bills, debts or other obligations.
Remove saved payment details or use practical barriers that make impulsive gambling more difficult.
Review the steps you have taken and seek further assistance if you are unable to maintain them.

Breaks, self-exclusion and support

If gambling is no longer enjoyable or you are finding it difficult to control, taking a break is an important step. You may be able to request a temporary account closure, a cooling-off period or self-exclusion for a longer period. The available options, application process and duration may depend on the service and the rules that apply to your location. Review the relevant information carefully before making a request.

A self-exclusion request should be taken seriously. While an exclusion is active, do not try to open another account, use another person’s account or find ways around the restriction. Tell people close to you about your decision and consider asking them to help you avoid access to gambling services. You can also remove saved payment details, block gambling websites or applications and reduce access to money where appropriate.

How Two Up Casino can assist

If you want to discuss safer gambling options, account restrictions or self-exclusion, use the support channel available through the Two Up Casino website or your account. We may ask questions to understand your request and confirm account details before applying a restriction. Restrictions may affect access to the account or services, and you should read any information provided about how they operate.

Two Up Casino cannot provide financial, medical or clinical advice. If gambling is affecting your wellbeing, finances or relationships, consider speaking with an independent gambling support service, financial counsellor, general practitioner or qualified mental health professional. Support can also be useful for family members, friends and other people who are concerned about someone’s gambling.

Independent support in Australia

Confidential assistance is available in Australia for people affected by gambling. You can seek support through Gambling Help Online, state or territory gambling support services, financial counsellors, general practitioners or qualified mental health professionals. These services may help with practical planning, emotional support, financial concerns, relationship issues and treatment options. Choose a service that suits your circumstances and seek assistance early.

If gambling has caused immediate financial, relationship or mental health concerns, seek professional assistance as soon as possible. If you or someone else is in immediate danger, contact emergency services or attend the nearest emergency department. Do not remain alone with thoughts of self-harm or suicide; seek urgent support from an appropriate crisis service or health professional.

Responsible gaming is a shared responsibility. Two Up Casino provides information intended to support informed choices, but you remain responsible for deciding whether, when and how much to gamble. Review your habits regularly, use the controls available to you and seek help early if gambling starts to feel difficult to manage.